You will receive a copy of the purchase order before it is submitted to the factory for production.
The PO will include your name, address, phone number, fax number, item number/name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date and any other applicable information.
It is your responsibility to make sure all information is correct. Once you approve the P.O. Your electronic/fax or mailed approval will be documented as "approved". The order process will be started.
Changes to PO must be made in writing and must be approved by LA Logoz prior to the changes becoming effective. Faxing a request without any confirmation by LA Logoz will not be considered a valid change and you will be billed for the original order. You are responsible for any and all incurred costs prior to change approval. If you do not receive a confirmation of the change it may not have been received or approved.
Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended.
Unless credit terms or other pay arrangements are made we will require 50% percent of the payment at the time the order is placed. The other 50% will be expected at the time of delivery.
Some orders may not be cancelable – contact us for cancelation policy. When approved, cancelations must be in writing. You are responsible for any incurred costs such as set ups, printing, proofs, artwork, packaging and any other expenses incurred by LA Logoz. There will be a charge of 20% of the item cost with a $45 minimum restocking charge for blank items plus all freight costs.
Once your order is placed, it will be processed and shipped quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes before your order ships.
OVER RUNS/UNDER RUNS:
Due to the nature of production and manufacturing standards, over runs and under runs may occur within a 5% - 10% range. This means that you may receive an overage or shortage on your order.
If you require a specific quantity, we strongly encourage you to order 10% more than your target quantity.
We will charge you for the quantity shipped. You will not be charged for products you do not receive.
A request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. We must approve all returns in writing. Refusing, abandoning or sending back a shipment without distributor approval does not constitute an approval by the distributor. When approved, returned products must be in the same condition as when they left the factory and the return will only be for the quantity returned. Contact a customer service representative for a return authorization. Restocking charges could be applied for blank items plus all freight costs. Samples are not returnable.
Our goal is to make sure you are happy. We will do whatever it takes to ensure you are happy with your experience with LA Logoz. Please contact Lisa Hellwig directly (firstname.lastname@example.org) if you have any questions or concerns regarding an order you are placing or have placed with us.